What We Collect and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction records
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are retained as required by applicable law and our internal compliance process. We do not sell your personal data to third parties. Device data — browser type, IP address, session timestamps — is collected automatically to detect unusual activity and protect your wallet. If you contact
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our support team, that conversation is logged and linked to your account for follow-up. Data collected through local payment rails like Nagad and Rocket is processed only to complete the transaction you initiated and is not used for marketing without your consent. You can request a
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copy of the data we hold on you at any time through the account support channel. Availability of certain features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.